Policies/FAQ

    • Orders are processed Monday through Friday, excluding holidays.

    • Standard processing time is 1-3 business days for in-stock items.

    • Custom orders, including fully customized sticks, may take 90 days depending on production schedules.

    • Orders will remain in a pending status until the item is ready to be shipped. Once shipped, the order status will change from pending to fulfilled.

    • KYC Sports offers domestic and international shipping.

    • Estimated delivery times vary based on location and selected shipping method. Standard delivery timelines are:

      • Canada & U.S.: 5-10 business days

      • International: 10-21 business days

    • Expedited shipping options are available at checkout.

    • Shipping fees are calculated based on the destination, package size, and weight.

    • Customers will receive a tracking number via email once their order has been shipped.

    • KYC Sports is not responsible for delays caused by carriers, customs processing, or unforeseen circumstances.

    • Contact support@kychockey.ca for further questions.

    • Custom orders (team sticks, personalized gear) require full payment upfront.

    • Once production begins, custom and pre-orders cannot be canceled or modified.

    • Orders will remain pending until the item is ready to be shipped, at which point the order status will change to fulfilled.

    • If an item arrives damaged or incomplete, customers must report the issue within 5 days of delivery by contacting our support team at Support@kychockey.ca.

    • Proof of damage (photos of product and packaging) may be required for claims.

    • Non-customized, unused products in original packaging may be returned within 14 days of delivery for a refund or exchange.

    • Custom or personalized products are non-refundable, except in the case of manufacturer defects.

    • Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

  • KYC Sports provides limited warranties on composite hockey sticks against verified manufacturing defects only. Warranty coverage varies by product line as outlined below.

    45-Day Limited Warranty

    The following models are covered by a 45-day limited warranty from the date of delivery:

    • Skyline Pro 2

    • Phantom X Pro 2

    Exception:
    Custom orders using the 330g option remain covered under a 30-day warranty due to the custom-weight construction process.

    30-Day Limited Warranty

    The following models are covered by a 30-day limited warranty from the date of delivery:

    • Skyline Pro

    • Phantom Pro

    • All LT models (Senior, Intermediate, Junior, Youth)

    Clearance Items

    All clearance items are sold as-is and are not eligible for full warranty coverage.

    If a defect occurs with a clearance product, KYC Sports may provide a 50% discount code toward a future product, subject to availability, as clearance items may be limited in stock.

  • All warranty claims must be submitted by email to:

    Support@kychockey.ca

    Warranty claims must include:

    • Proof of purchase from KYC Sports or an authorized dealer

    • Clear photos of the defect, including:

      • A full image of the stick

      • Close-up images of the affected area

    All claims are subject to review and approval by KYC Sports.

  • This warranty does not cover:

    • Damage caused by misuse, abuse, or impact beyond normal gameplay

    • Damage caused by slashes, stick-on-stick contact, or collisions with boards, posts, or other equipment

    • Improper storage or exposure to extreme temperatures

    • Normal wear and tear

    • Cosmetic damage that does not affect performance

  • If a warranty claim is approved, customers will receive a replacement code to use toward a replacement stick through the KYC Sports website.

    The code will be issued based on the total number of sticks approved in the warranty claim.

    This code is intended only for the replacement sticks covered under the approved claim. Misuse of the code may result in:

    • Cancellation of the order

    • The warranty claim being voided

  • Shipping rates for warranty replacements are calculated at checkout based on the destination and selected shipping method.

  • Hockey stick blades naturally degrade over time. Blade cracks, chips, or wear resulting from normal gameplay are not considered manufacturing defects.